Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
If 30 days have passed, but you are facing issues with your purchase that are covered under our manufacturer’s warranty, please contact us at [email protected]
To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging, with the only exception of defective or “damaged in transit” items, that will be accepted “as is”.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2 business days. Note that it might take 3-5 additional business days for your refund to post depending on the method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We don’t replace items. If your purchase is eligible for a return, you’ll need to return the original item and place a new order. The return will be subject to the terms and conditions described in this policy.
To return your product, you should mail your product to: Market Solutions Group, Inc., 125 Broad Ave Unit C-18, North Bergen, NJ 07047, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.